Help & FAQ

DO I NEED TO SET UP AN ACCOUNT BEFORE PURCHASING AT STUDIO NICHE, CAN I CHECK OUT AS A GUEST?

No, you don't need to set up an account, you can choose to checkout as a Guest instead, at the checkout. We do recommend creating an account with us, as this will allow you to move through the checkout process much faster on your next purchase, as your address details and email contact will be saved.

WHAT ARE YOUR PRE-ORDER TERMS?

When an item is in high demand we may be able to place it on pre-order, which means you pay for the item in full and we'll reserve your size for you once received.

As soon as our delivery arrives, all pre-orders are sent out the same day with a confirmation email sent to each customer. We cannot help if items are delayed on the Designer's behalf and do not accept cancellations because of this. Our timeframes for delivery are our best estimates which are provided by the Designer.

Once you receive your pre-order our returns & exchange policy continues to apply.

We are unable to cancel pre-orders or change the size once your pre-order has been placed.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

All items are in stock unless displayed as ‘Sold Out’. If you have an item in your Shopping Bag awaiting payment, it may still be purchased by another customer until you have completed your order. Please refresh your shopping cart regularly.

If you have purchased an item and on the very rare occasion it is out of stock, or there has been error, we will contact you ASAP to arrange an alternative item or refund.

CAN I PURCHASE STUDIO NICHE ITEMS IN STORE?

Studio Niche is based online only. We’ve taken the hassle out of shopping, so that you can shop from the comfort of your own home! We deliver right to your door at the click of a button. Easy and simple.

WHAT IS THE COST OF DUTIES AND TAXES THAT I HAVE TO PAY?

All prices include Australian Goods & Services Tax (GST). No other tax or duty will be applied to orders delivered within Australia. We are not responsible for any taxes or import duties imposed on items delivered outside Australia. If you are unsure about this, please contact your local Customs Office.

IS IT SAFE TO USE MY CREDIT CARD ONLINE?

Your personal online security is of the utmost important to us. We do NOT store any of your credit card details, nor do we have access to this information. We use PAYPAL - processes our credit and debit card payments OR credit card payment at checkout. The credit card payment option is valid for VISA and MASTERCARD only. Paypal is one of the safest and securest ways to online shop, so don’t worry we have you covered.

WHICH COUNTRIES DO YOU DELIVERY TO?

We deliver to Australia, New Zealand, USA, Canada, United Kingdom, Ireland, Asia and Europe. 

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED

Please contact us immediately (within 1 hour) of making your purchase if you wish to change your order. On occasion we may be able to do this, otherwise all items are processed as usual.